Sector · IT and digital
Reporting for IT and digital companies
Your revenue is recurring, your capacity is human, and the two are steered at different rhythms. Looking at them together means bringing subscriptions, actual consumption and your teams’ time into one place.
- Expert consultants
- 11
- Projects delivered since 2019
- 100+
- Of scoping workshop, free
- 2 h
- Saint-Priest, and the whole region
- Lyon
Where the figures come from
The systems we connect in this sector
Billing and subscriptions
Contracts, renewal dates, licences assigned, metered consumption and amendments in progress.
Project and support tracking
Tickets, incidents, change requests, time spent and service commitments.
The CRM
Opportunities, renewals coming up, scope extensions and accounts at risk.
The technical platforms
Infrastructure and resold subscription consumption, to set against what is invoiced to the client.
What you follow
The indicators these companies really watch
These are the ones we find from one project to the next. Your list will differ at the edges, and refining it is the work of the scoping workshop.
Recurring revenue and its movement
Live subscriptions, new business, expansion and churn, month after month. Breaking the movement down is worth far more than the total.
Margin by client
Revenue set against the real cost: licences bought, infrastructure consumed and support hours spent. Some accounts reveal themselves there.
Licences assigned and used
The gap between what is paid for and what is actually used, at your company and at your clients. It is one of the reports that pays for itself fastest.
Service commitments met
Response and resolution times, by contract level, with the overruns and their cause.
Workload against capacity
Committed workload for the coming weeks set against team capacity, projects and support together.
Account health
Ticket volume, age of open requests and contract end date, brought into one view to prepare renewals.
What calls for care
The points where these projects are decided
They come back almost every time in this sector. Knowing them in advance changes how the project is run, and the order in which things are done.
Frequently asked
What people ask us about this
Can recurring revenue be followed without changing our billing tool?
Our tickets are in a mainstream tool, is the integration simple?
How do we spot licences that are no longer used?
Let us talk about your case.
Eleven expert consultantsSaint-Priest, near Lyon, France
Two hours with a consultant to look at your sources, measure the volumes and spot the rules to settle. Free and without commitment.
Request a scoping workshopNo commitment · in Saint-Priest, at your offices or over video
