Sector · Luxury and crafts

Reporting for luxury goods and craft workshops

Your volumes are small and every piece counts, which makes averages unhelpful and detail decisive. A useful model here goes down to the piece, the craft and the distribution network, rather than stopping at the product family.

Expert consultants: 11
Projects delivered since 2019: 100+
Of scoping workshop, free: 2 h
Saint-Priest, and the whole region: Lyon

Where the figures come from

The systems we connect in this sector

The ERP and the workshop

Production orders, routings by craft, time per operation, precious materials consumed and pieces reworked.

The distribution networks

Own boutiques, concessions, multi-brand retailers and online sales, each with its own reporting rhythm.

Materials and suppliers

Supply, certificates of origin, material lots and offcuts worth recovering.

Customer service and after-sales

Repairs, returns, spare parts and the history attached to the piece sold.

What you follow

The indicators these companies really watch

These are the ones we find from one project to the next. Your list will differ at the edges, and refining it is the work of the scoping workshop.

Margin per piece

Material, time from each craft and overheads, set against the real selling price of the channel. On short runs, the average hides what matters.

Time by craft

Hours spent by skill and by model, with the gap to the routing time. It is what makes pricing a new piece more accurate.

Material yield

Material committed against material present in the finished piece, with the offcuts worth recovering. On precious materials, every point counts.

Performance by channel

Sales, margin and turnover by own boutique, retailer and online, on a basis made comparable.

Cycle time

Time between launch and availability, broken down by craft. It drives the lead times promised in the boutique.

The life of the piece after the sale

Repairs, servicing and spare parts, attached to the model. That reading feeds design as much as customer service.

What calls for care

The points where these projects are decided

They come back almost every time in this sector. Knowing them in advance changes how the project is run, and the order in which things are done.

Frequently asked

What people ask us about this

Our volumes are small, is a reporting project justified?

Yes, and for a different reason than at high volume: here the value comes from precision, not from mass. Knowing the real margin of a model and the real time of each craft changes collection decisions, and it shows from the first year.

Can a piece be followed from material to end customer?

Yes, as long as an identifier follows the piece through your systems. It is a model we build often, and it serves after-sales as much as authentication and certificates of origin.

Our workshops work with paper tracking sheets, is that compatible?

Entirely. Keying them in already gives a usable base, and many workshops then move to simple entry on a tablet at the bench. We start from what exists, and the entry tool becomes a next step when it makes sense.

Other sectors

We also work here

Let us talk about your case.

Eleven expert consultantsSaint-Priest, near Lyon, France

Two hours with a consultant to look at your sources, measure the volumes and spot the rules to settle. Free and without commitment.

Request a scoping workshop

No commitment · in Saint-Priest, at your offices or over video